Property agents | Amazing Letting

We combine the personalised service of a small agency with the robust management systems of a corporate company, offering landlords a property service that is second to none.

Amazing Letting is a one-stop-shop in property management, built on the foundation of fifty years of experience in the property sector. We adopt a progressive approach, delivering exceptional value and services to our diverse range of clients.

The partners and senior team at Amazing Lettingbring a wealth of expertise gained from careers in property development, estate agency, accountancy, and managing social housing stock for an inner-city London borough.

This extensive experience allows us to deeply understand the responsibilities and risks of being a landlord, as well as the rewards available for those who effectively manage their assets. We help our clients stay ahead of the evolving property market by leveraging technology while maintaining the importance of personalized, one-on-one support.

Our client base is diverse, ranging from single-property landlords to those with portfolios comprising hundreds of homes. Each client benefits from the same level of care and attention through a dedicated Amazing Lettingaccount manager, along with access to our comprehensive range of property services and expertise.

Our proven track record offers clients peace of mind, ensuring their properties are well managed and their rents guaranteed. This allows them to focus on other priorities while enjoying the maximum returns on their investments.

Goodbye to bad agents

Amazing Letting was established as a direct response to the poor service landlords were experiencing at the hands of rogue agents. Many agents made lofty promises to landlords but failed to deliver on those commitments.

Common complaints included agents not addressing issues promptly or taking responsibility for their actions. Tenants’ deposits were left unregistered, proper credit checks were ignored, rent payments were delayed, and landlords were often overcharged for basic expenses. In the worst cases, managed properties were found to be non-compliant with housing legislation, resulting in landlords facing significant fines.

Hello to happy clients

Since launching Amazing Letting in 2010, we have rapidly grown to become one of the leading independent property management companies in London and the South East. From Amazing Letting’s inception, we set ourselves the highest standards of service and aimed for 100% client satisfaction.

Happy clients are those who feel valued. During our initial meetings with new clients, we take the time to understand their needs, concerns, and future aspirations. We make sure to follow up on each of these aspects.

We cultivate strong relationships with our clients by being proactive with advice and addressing issues as they arise. We also understand that ‘one size does not fit all’, which is why we offer landlords the flexibility to select only the services they require.

Our values, services, and overall approach to business have earned us a positive reputation with the landlords and service providers we work with. They are also the reason why we retain over 90% of new business, with most new clients discovering us through recommendations.

Membership of professional bodies

ARLA: Our senior consultants are members of the Association of Residential Letting Agents, which requires them to understand complex housing legislation, maintain professional indemnity insurance, and adhere to professional standards and industry best practices.
LLAS: Our staff are members of the London Landlords Accreditation Scheme, which means they comply with the LLAS Code of Conduct, have completed a development course, and have been vetted as fit to be landlords.
Ombudsman Services – Property: Our complaints procedures are designed to address any issues that arise with our clients. On the rare occasion that an issue cannot be resolved, the Property Ombudsman serves as an independent arbitrator, offering a fair, fast, and cost-effective alternative to court proceedings.
PRS: As required by law, our senior team members are all members of the Property Redress Scheme. This allows consumers with complaints to use this government-authorized scheme for resolution. If necessary, the issue can be escalated to the industry Ombudsman, whose decision Amazing Lettingwill accept.

Our Quality Service Pledge

Whether you are a large or small landlord, if you are looking for a new agent to manage your property, these three questions are likely to come to mind: Can I trust them, and will they save me time and money? Trust is earned. At Amazing LettingHousing, we are confident we can make a positive difference to your business as a landlord. We commit to that with our seven-point Quality Service Pledge to clients:

Tailored – We create the right service deal to suit your individual requirements.
Honest – We won’t hide problems, and if it’s our fault, we promise not only to tell you, but to put things right.
Transparent – We keep detailed records of how we manage your property and tenants, and will provide you with regular reports, receipts, and financial statements.
Dependable – If we say we are going to do something, you can rely on our word.
Expert – Our company structure avoids a ‘jack-of-all-trades’ mentality: we are qualified and experienced professionals who operate as a team, collectively offering a wealth of expertise.
Approachable – You can contact us at any time with questions or concerns, and we will do our best to support and guide you, giving clear, unambiguous advice when needed to inform your decisions.
Reasonable – Our fees are highly competitive, and we never over-charge on expenses. We seek the best deals for clients and obtain approval before incurring any significant expense on your behalf.